Common Job Duties:

• Install and maintain network infrastructures and device operating systems
• Troubleshoot system hardware and software issues 
• Analyze incident data for emerging trends
• Develop and deliver technical training to users and other customers
• Diagnose and resolve customer-reported system incidents, problems, and security events
• Make recommendations based on trend analysis for changes to software and hardware to enhance user experience
• Install and configure hardware, software, and other equipment for system users that adheres to security standards
• Administer accounts, network rights, and access to systems and equipment
• Perform asset management/inventory of information technology (IT) resources